James has over two decades of experience holding senior executive-level roles across finance, administration, and go-to-market functions at SaaS-oriented and technology companies. In his role as CRO, Senior Care, James oversees the complete customer journey, with a mission to drive tighter integration and seamless customer experiences by spearheading various aspects of the Senior Care market, including customer care, customer success, implementation, operations, and sales.
James also served as Chief Financial Officer for PointClickCare, driving growth and accountability through financial planning, key performance indicators, and data-driven, cross-functional performance reviews. He works closely with product, technology, and other go-to-market leaders to unify plans that accelerate company growth.
Prior to joining PointClickCare, James served in a variety of roles at companies including Mitel, eSentire, KORE Wireless, BlackBerry, Cognos Incorporated, and Deloitte. Notably, while at BlackBerry, he supported the organization’s transition to a software-based product suite as a public company.